Returns, Exchanges, Refunds & Warranty
General Return Info:
Products sold by CPAP Superstore are classified as medical devices. For health and safety reasons, we cannot accept returns, refunds, or exchanges on any opened or used items — no exceptions.
To qualify for a refund or exchange, the item(s) must be in the same condition it was shipped to you – SEALED and in their original packaging. Opened items will not be refunded.
Returns with Checkout+
Unopened Products are eligible for refund for up to 30 Days following the purchase date.
Checkout+ offers you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you will be responsible for the shipping/handling fees of the carrier you choose to you ship your item(s) back to us for a return.
You can ship unopened item(s) for return to our warehousing facility located at:
NRI Distribution
19332 24th Avenue,
Surrey, BC Canada
V3S 3S9
Once we receive the product in its original condition, we're happy to offer an exchange or a refund. Your satisfaction is our paramount concern, and we want you to approach your purchase with absolute confidence. We will contact you via email once your return arrives at our warehouse.
Please note that this service does not exempt your order from final sale or other store policies. Checkout+ fees are non-refundable.
Returns without Checkout+
If you did not purchase Checkout+ at the time of purchase, you will be responsible for any return shipping/handling costs. Once we receive the product in its original condition, we're happy to offer an exchange or a refund. Your satisfaction is our paramount concern, and we want you to approach your purchase with absolute confidence. We will contact you via email once your return arrives at our warehouse.
You can ship unopened item(s) for return to our warehousing facility located at:
NRI Distribution
19332 24th Avenue,
Surrey, BC Canada
V3S 3S9
Warranty:
Some of our offered products will be covered by a manufacturers warranty. Depending on the supplier, CPAP Superstore may facilitate the return and repair or exchange of the product. Please reach out to us at help@cpapsuperstore.ca or 1-877-716-6219 if you receive a defective item. We will request details and images if necessary.
Please be aware CPAP Superstore does not offer trial or temporary machines if you need to file a warranty claim. We will do our best to expedite the process as much as possible, but as your product is going back to the manufacturer we cannot guarantee warranty process times.
Patient Support Team:
Please contact us by email: help@cpapsuperstore.ca